Toneback · Support
Back to the next round.
Contact support@earmonic.com for help with Toneback.
Common questions
A little help.
Who needs Pro?
Only the person creating a private room needs Pro. Friends join with the room code for free. Public 1v1 and offline solo do not require a subscription.
How do I save my progress?
Open your account in the Community area, save your guest account with an email and password, then verify the email. Sign in to that saved account on a new device. Signing in to another account does not merge guest progress.
I paid, but Pro is missing.
Sign in to the saved Toneback account that bought Pro, open the Pro screen and select Restore purchases. Check your connection and the subscription status in Google Play. A pending payment does not unlock Pro until confirmed. If verification fails, retry or contact support with the order reference.
Can I move Pro to another Toneback account?
Restore using the original Toneback account. A Google Play subscription remains attached to that account; switching accounts does not transfer it. Contact support if you cannot recover the original account.
Why did I not earn coins?
Coins come from eligible completed public duels and quest claims. Too few answers, leaving a match or reaching the daily reward limit can prevent a reward. Private rooms and solo do not award duel coins.
The sound or timing feels wrong.
Check media volume and try the audio check before joining a game. Wired headphones can help; Bluetooth adds device-dependent delay. Keep the game in the foreground and use a stable connection. A missed or interrupted target cannot be replayed during a competitive round.
Contact support
Tell us what happened.
Include the Toneback version, device model, Android version, affected feature and steps to reproduce. For account recovery, use your saved email or friend code. Never send passwords, access tokens or complete payment details.
